Last updated: 1 November 2025
These Terms and Conditions (“Terms”) govern all appointments, services, transactions, and any access to or use of the Repose Lab website, facilities, and associated platforms. By booking an appointment, submitting an online form, engaging our services, or attending Repose Lab in person, you acknowledge that you have read, understood, and agree to comply with these Terms in full.
Repose Lab is owned and operated by:
Relief Lab Group & Co Pty Ltd
ABN 57 687 210 902
Suite 207, 79–83 Longueville Road
Lane Cove NSW 2066
Email: info@reposelab.com.au
Repose Lab provides professional massage and recovery-focused services in accordance with relevant Australian legislation, clinical standards, and industry guidelines. These Terms are designed to support a safe, respectful, and consistent client experience.
1. Bookings & Payments
Appointments may be scheduled online, by phone, by email, or in person. A valid credit card, deposit, or full pre-payment may be required to confirm a booking.
- All fees are payable at the time the service is provided, unless otherwise specified.
- Prices and charges may be updated at any time without prior notice.
- Prepaid sessions, deposits, gift vouchers, and packages are non-refundable except as required under Australian Consumer Law
By booking, you authorise Repose Lab’s secure third-party payment provider to store your payment details for future charges, including late-cancellation fees, no-show fees, or outstanding balances, in accordance with these Terms
2. Cancellation, Rescheduling & No-Show Policy
To ensure fair access to appointments and effective scheduling, Repose Lab maintains a strict cancellation policy.
The following fees apply:
- More than 24 hours’ notice: No charge
- Same-day changes (more than 4 hours prior): No charge
- Less than 4 hours’ notice: 50% of the scheduled fee
- Failure to attend (no-show): 100% of the scheduled fee
To ensure your cancellation is received, it must be made by phone call or voicemail. Notifications via SMS, WhatsApp, email, or social media are not accepted. In unforeseen or emergency situations, the clinic may apply discretion on a case-by-case basis.
Outstanding balances must be paid before any additional bookings can be made. Repeated breaches may lead to required upfront payment or restricted booking privileges.
3. Late Arrival
Appointments finish at the scheduled end time to maintain punctuality for all clients.
- Late arrivals will receive only the remaining portion of their session.
- The full session fee still applies.
- Arrivals 30 minutes or more after the scheduled start time may be treated as a cancellation, and a 50% late-arrival fee may apply.
4. Health Information & Duty of Disclosure
Clients must provide accurate, complete, and current health information prior to and during treatment, including medical conditions, injuries, medications, allergies, and any changes in health status.
Repose Lab may decline, modify, or discontinue treatment if it is deemed clinically inappropriate, unsafe, or outside therapeutic scope. Referral to a medical or allied health professional may be recommended when appropriate.
Repose Lab services are complementary therapies and do not replace medical diagnosis, treatment, or urgent healthcare assessment.
5. Skin Penetration Procedures (Dry Needling & Myofascial Cupping)
Dry needling and cupping are regulated procedures performed in accordance with the Public Health Act 2010 (NSW) and relevant standards.
Possible responses include:
bruising, temporary marks, mild bleeding, localised soreness, light-headedness, or other expected physiological reactions.
By receiving these services, you consent to the associated risks and agree to follow all aftercare instructions. Therapists may refuse these procedures if clinically unsuitable.
6. Heat-Based Therapies (Hot Stone Massage)
Heat-based techniques may not be suitable for all clients. You must disclose any conditions affecting heat sensitivity or circulation. Treatments may be modified or declined to ensure safety.
7. Professional Boundaries & Behaviour
Repose Lab maintains strict professional boundaries. The following behaviour is prohibited:
- Sexual behaviour, advances, or inappropriate comments
- Harassment, intimidation, or verbal abuse
- Aggressive or unsafe behaviour
- Attendance under the influence of alcohol or illicit substances
Any breach may result in:
- immediate termination of the session (full fee applies),
- permanent ban from the clinic, and
- notification of authorities if required.
8. Minors (Under 18)
Clients under 18 years of age must have:
- Written consent from a parent or guardian; and
- A parent or guardian present in the room for the full duration of the session.
No exceptions apply.
9. Gift Vouchers & Promotions
Gift vouchers and promotional credits:
- Are valid for 36 months unless otherwise stated
- Are non-refundable
- Cannot be exchanged for cash
Gift vouchers are non-refundable for change of mind and are valid for 36 months unless otherwise stated.
Vouchers can be reissued if proof of purchase is provided; however, Repose Lab is not responsible for unauthorised use of misplaced vouchers.
10. Health Fund Rebates
Rebates apply only to remedial massage performed by therapists with valid provider numbers.
Clients are responsible for confirming their individual rebate eligibility and fund requirements. Repose Lab cannot guarantee rebate availability or reimbursement amounts.
11. Hygiene & Infection Control
Clients must not attend the clinic if experiencing or suspecting any contagious illness, infection, rash, or open wound.
Repose Lab may modify, postpone, or terminate a session for hygiene or infection-control reasons. Standard cancellation fees may apply in accordance with our Cancellation Policy.
12. Contraindications & Therapist Right to Refuse Treatment
Therapists may refuse, modify, or discontinue treatment if it is unsafe due to:
- Injury or acute pain
- Illness, fever, or systemic symptoms
- Infectious conditions
- Medication effects
- Pregnancy-related concerns
- Intoxication
- Incomplete or inaccurate health information
These measures protect client and practitioner safety.
13. Couples Treatments
Both clients must adhere to all clinic policies. Misconduct or policy breaches by either participant may result in termination of both treatments, with full fees applying.
14. Personal Belongings
Clients are responsible for their belongings.
Repose Lab accepts no liability for loss, damage, or theft of personal items.
15. Enhancements & Recovery Equipment
Enhancements and equipment—such as dry needling, cupping, hot stones, compression tools, and assisted stretching devices—are offered only at therapist discretion and may not be suitable for all clients.
Use of enhancements is undertaken at the client’s own risk.
Clients must follow all safety and aftercare instructions.
16. Post-Treatment Reactions
Normal, expected responses may include:
- Temporary soreness
- Mild fatigue
- Temporary marks or redness
- Sensitivity in treated areas
These do not constitute grounds for refunds or fee adjustments.
17. Marketing, Photography & Testimonials
Client images, videos, or testimonials will not be used without explicit written consent. Consent may be withdrawn at any time; however, withdrawal does not apply to material already published.
18. Privacy & Data Protection
Repose Lab manages personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Information is used only for legitimate clinical, administrative, and legal purposes.
Data is securely stored and accessed only by authorised personnel.
Clients may request access to their records by contacting the clinic.
19. Website Use & Intellectual Property
All website content—including branding, imagery, text, design, and digital assets—is the exclusive property of Repose Lab and is protected under Australian intellectual property laws.
Unauthorised reproduction, distribution, modification, or use is prohibited.
20. Refunds
Repose Lab does not offer refunds for change of mind or for dissatisfaction with correctly delivered services.
Refunds or remedies will be provided where services fail to meet the guarantees under Australian Consumer Law.
Refunds are not provided in the case of:
- No refunds for change of mind
- No refunds after correctly delivered services
21. Limitation of Liability
To the extent permitted by law, Repose Lab is not liable for injury, aggravation, or adverse reactions arising from:
- pre-existing or undisclosed health conditions
- expected therapeutic responses
- failure to follow aftercare advice
- misuse of recovery equipment
- unsafe or inappropriate behaviour by the client
These Terms do not exclude or limit any rights or remedies available under Australian Consumer Law.
22. Amendments to Terms
Repose Lab may update these Terms at any time. Continued use of our services, facilities, or website constitutes acceptance of the updated Terms.
23. Contact Information
Repose Lab
Suite 207, 79–83 Longueville Road
Lane Cove NSW 2066
Email: info@reposelab.com.au
