Last updated: 1 November 2025
Repose Lab is committed to protecting the privacy, confidentiality and security of your personal and health information. This Privacy Policy explains how we collect, use, store and disclose your information, and the safeguards we maintain to ensure it is handled responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By visiting our website, booking an appointment, completing an intake form or attending our centre, you acknowledge and accept the terms outlined in this Privacy Policy.
1. Who We Are
Repose Lab is operated by:
Relief Lab Group & Co Pty Ltd
ABN 57 687 210 902
Suite 207, 79–83 Longueville Road
Lane Cove NSW 2066
Email: info@reposelab.com.au
Repose Lab provides massage and recovery-focused services. To deliver these services safely and responsibly, we collect and manage personal and health information to assess your needs, ensure treatment suitability and maintain accurate records in line with professional and legal requirements.
2. Information We Collect
To provide safe, appropriate and reliable services, Repose Lab collects personal, health and administrative information that is necessary for your care and for the operation of our centre. This may include:
2.1 Personal Information
- Full name
- Contact details
- Date of birth
- Emergency contact details
2.2 Health and Sensitive Information
- Medical history and past conditions
- Current symptoms, injuries or areas of concern
- Medications, allergies or contraindications
- Pregnancy-related information (when relevant to safety)
- Treatment notes and clinical observations
- Reports or referrals provided by other health professionals
2.3 Service and Transaction Information
- Appointment and service history
- Payment and billing information
- Health fund details relevant to claims
2.4 Website and Digital Information
- IP address and device information
- Browser details and settings
- Cookies and usage analytics
Repose Lab only collects information that is reasonably necessary to provide our services and operate our centre safely and effectively.
3. How We Collect Information
Information may be collected through:
- Secure online intake and consent forms
- Online bookings, phone calls, SMS, email or in-person conversations
- Encrypted practice-management systems used for bookings, notes and billing
- Website technologies such as cookies and analytics
- Reports or referrals from health professionals (with your consent where required)
Repose Lab uses secure digital systems only and does not rely on paper forms.
4. Why We Collect Information
We collect and use information to:
- Provide safe and suitable treatments
- Determine treatment appropriateness
- Maintain accurate clinical and administrative records
- Send appointment reminders and service updates
- Process payments and health fund claims
- Review and improve service quality
- Meet legal, regulatory and professional requirements
Only information necessary for these purposes is collected.
5. Consent to Collection of Sensitive Information
By engaging our services, you provide consent for Repose Lab to collect, use and disclose your personal and health information in accordance with this Policy.
You may withdraw or limit consent at any time; however, this may affect our ability to provide certain treatments safely. Where this occurs, we will explain any implications and work with you to support your preferences wherever reasonably possible.
6. Disclosure to Third Parties
Information may be disclosed to these parties only where reasonably necessary for administrative, legal, insurance, or operational purposes, and always in accordance with the Australian Privacy Principles:
Repose Lab does not sell, rent or trade personal information.
All third-party providers must adhere to strict privacy and data-security standards.
7. Overseas Storage and Cloud Providers
Some external service providers may store information on secure servers located outside Australia. Where this occurs, Repose Lab takes reasonable steps to ensure that such providers comply with obligations equivalent to the Australian Privacy Principles and maintain strict confidentiality and data-security measures.
We remain responsible for your information in accordance with the Privacy Act 1988.
8. Marketing and Communications
You may opt out of promotional communications at any time by using the unsubscribe option or contacting us directly.
Operational communications such as appointment reminders, receipts, or service-related updates will continue where reasonably necessary.
9. Cookies and Analytics
Our website may use cookies and analytics tools to:
- Support secure website functionality
- Improve usability and performance
- Analyse traffic and usage patterns
These tools provide aggregated data and are not used to personally identify individuals. Some technical information, such as IP address or device type, may be collected to support secure website functionality.
10. Data Breaches
Repose Lab employs robust security measures, including:
- Encrypted systems for records and bookings
- Access-controlled information
- Secure authentication procedures
- Staff training regarding privacy responsibilities
- Secure destruction or de-identification of data after retention periods
If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme.
11. Retention of Information
Records are retained:
- Adults: at least 7 years from the last treatment
- Clients under 18: until the individual turns 25
After retention periods, information is securely destroyed or de-identified unless legal obligations require otherwise.
12. Access and Correction
You may request:
- Access to your personal or clinical information
- Corrections to ensure accuracy
We may require identity verification before fulfilling a request.
Requests will be responded to within a reasonable timeframe, usually within 30 days.
Where a request cannot be met, we will provide an explanation in accordance with privacy laws.
13. Complaints Process
Privacy Enquiries – Repose Lab
Suite 207, 79–83 Longueville Road
Lane Cove NSW 2066
Email: info@reposelab.com.au
We are committed to resolving privacy concerns promptly and will acknowledge receipt of your enquiry or complaint and provide a response within a reasonable period.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
www.oaic.gov.au
14. Updates to This Policy
Repose Lab may update this Privacy Policy to reflect changes in services, operations or legal requirements.
The latest version will be published on our website.
Continued use of our services indicates acceptance of the updated Policy.
